Maintenance & Service Updates

Service reliability is important to us at Metropolitan Industries. We continually monitor the health of MetroCloud in hopes of minimizing service disruptions. Any notes concerning maintenance or service status, including the scheduling of occasional security and/or maintenance updates, will be documented on this page by our engineers. For additional questions or customer support, please contact our customer service team.

Thursday, August 8, 2019 at 9:55 a.m. CST

We experienced a Verizon outage early this morning from 1:15AM-3:45AM CT.

The outage occurred during a Verizon maintenance window – see below from Verizon.

We are working with Verizon to identify the root cause of issue that took place during maintenance period in hopes to avoid in future.

Verizon has previously stated that there is typically up to 8 hours of downtime per year – we experienced 2.5 hours last night.

We apologize for any inconvenience.

For any questions or concerns, please call 877-89MTCLOUD.

Verizon Wireless Scheduled Maintenance – 2019-08-08 – High Severity – 4G LTE – Nationwide – Tracking Number 589463

To Our Valued Customer:

This Service Bulletin is provided as part of the Verizon Wireless Network Event Notification Program. Due to the nature of the scheduled maintenance, customers will experience some interruption to the affected service(s) during the start/end times indicated below.

Start Date: Thu Aug 08, 2019
Start Time: 00:00:00 CT
End Date: Thu Aug 08, 2019
End Time: 05:00:00 CT
Severity Level*: High
Maintenance Performed: BREAKFIX on NETWORK
Type of Work Performed: MAINTENANCE
Affected Service: 4G LTE
Affected Location: Nationwide
Tracking Number: 589463

Thank you,

Verizon Wireless

———————-
*High Severity: Planned maintenance will likely create an interruption of the affected service(s) during the times indicated.
*Low Severity: Planned maintenance may create a brief interruption to the affected service(s) during the times indicated. However, we anticipate that the impact may be minimal.

Thursday, June 27, 2019 at 3:15 p.m. CST

The system update is successful. Remote access from mobile devices has been restored.

Some customers report experiencing slow down in app behavior. We are escalating issue for expedited resolution.

Any customers still experiencing mobile access issues are urged to give us a call at 877-89MTCLOUD.

Thursday, June 27, 2019 at 10:00 a.m. CST

We are updating the system now to restore mobile connectivity.

We’ll update this page when system update is complete and functionality is fully restored.

Tuesday, June 25, 2019 at 4:50 p.m. CST

The maintenance has finished.

We are experiencing issues with some mobile users connecting.

The issue has been escalated to the highest level.

Users affected are urged to call support so we can set them up with temporary workaround.

We apologize for any inconvenience.

For any questions or concerns, please call 877-89MTCLOUD.

Thursday, June 20, 2019 at 2:40 p.m. CST

MetroCloud will be undergoing a scheduled maintenance on Tuesday, June 25th, beginning approximately 8:00 a.m. CST.

A version upgrade is taking place. No interruption in service is expected.

For any questions or concerns, please call 877-89MTCLOUD.

Thursday, June 20, 2019 at 2:40 p.m. CST

MetroCloud will be undergoing a scheduled maintenance on Tuesday, June 25th, beginning approximately 8:00 a.m. CST.

A version upgrade is taking place. No interruption in service is expected.

For any questions or concerns, please call 877-89MTCLOUD.

Thursday, April 11, 2019 at 10:30 a.m. CST

Today’s scheduled MetroCloud maintenance has finished successfully.

For any questions or concerns, please call 877-89MTCLOUD.

Wednesday, April 10, 2019 at 8:40 a.m. CST

MetroCloud will be undergoing a scheduled maintenance tomorrow, Thursday, April 11, beginning approximately 8:00 a.m. CST. No version upgrade is taking place. We are increasing the performance of our servers. No interruption in service is expected.

For any questions or concerns, please call 877-89MTCLOUD.

Tuesday, March 19, 2019 at 1:40 p.m. CST

[UPDATE] METROCLOUD TEXT NOTIFICATIONS

Email to Text Service Disruption

Per the above communication from our Verizon representative, email to text service has been discontinued by Verizon. This decision was decided to better protect users from spam messages, email spoofing and phishing. We apologize for the inconvenience.

It appears that they are letting the service linger without support or any guarantee of service thus the recent issues.

MetroCloud users that use Verizon email to text service for notifications are advised to:

– Replace @vtext.com or @vzwpix.com notification recipients with alternative email address

AND/OR

– Use voice calling / SMS feature*

*Users that currently do not have voice / SMS capabilities will have to upgrade their plans in order to receive feature.

If you have any questions, please contact MetroCloud support at support@metrocloud.us or via phone at 877-89MTCLOUD (877-896-8256).

Thank you,

The MetroCloud Team

Friday, March 15, 2019 at 3:20 p.m. CST

METROCLOUD TEXT NOTIFICATIONS

We have noticed that some Verizon Wireless users are sometimes not receiving timely text alerts from MetroCloud. The issue is intermittent and we have identified Verizon’s Email to Text bridge as the source of the problem. We are working with Verizon on this issue. Thank you.

Thursday, February 14, 2019 at 7:00 a.m. CST

CRITICAL MAINTENANCE – CUSTOMER INTERACTION LIKELY REQUIRED

As part of our continuing commitment to MetroCloud security, we are asking our customers to ensure they have the latest version of the OpenVPN Connect client software installed. You will find links below to download the Windows installer, the iTunes store for iPhone/iPad users, and the Google Play store for Android users. We will be updating the VPN during the February 19th MetroCloud maintenance window, so to avoid connectivity problems, please check to see if you need to update your software prior to February 19th.

Before installing new version from links below, please check your OpenVPN version number. You may be on latest version and not need to do anything.

If you do NOT have the latest version, please follow the links below to install.
After installing the update, you should be able to connect to MetroCloud just like you have in the past. The login and connect process have not changed.

Windows Installer: https://metrocloud.us/WindowsInstaller
Latest Version 2.6.100, if you have this version you do not need to do anything.

Google Play: https://play.google.com/store/apps/details?id=net.openvpn.openvpn&hl=en_US
Latest version is 3.05, if you have this version you do not need to do anything.
If you see uninstall instead of update, you have latest version and you do NOT need to uninstall.

iTunes: https://itunes.apple.com/us/app/openvpn-connect/id590379981?mt=8
Latest version is 3.02, if you have this version you do not need to do anything.
If you see uninstall instead of update, you have latest version and you do NOT need to uninstall.

We will not be updating MetroCloud SCADA software version at this time however, we will be rebooting servers during maintenance.

We are not expecting any downtime, but you may have to disconnect and reconnect your OpenVPN after update.

If you have any questions, please contact MetroCloud support at support@metrocloud.us or via phone at 877-89MTCLOUD (877-896-8256).

Thank you,

The MetroCloud Team

Tuesday, December 18, 2018 at 3:30 p.m CST

Today’s maintenance is now complete.  Some users may need to reinstall their thin client after upgrade. Please view video below for reinstall instructions if you are experiencing any issues.

Feel free to reach out to 877-89MTCLOUD if you have any questions or concerns.

Friday, December 14, 2018 at 10:30 a.m. CST

MetroCloud will be undergoing a scheduled maintenance today, December 14, 2018, until approximately 12:00 p.m. CST. This maintenance includes a version upgrade and performance boost.

For any questions or concerns, please call 877-89MTCLOUD.

Tuesday, October 30, 2018 at 6 p.m. CST

Maintenance has now successfully concluded.

For any questions or concerns, please call 877-89MTCLOUD.

Tuesday, October 30, 2018 at 10:50 a.m. CST

Some customers reported performance degradation on primary server and other issues.

For this reason, we will be performing maintenance now to resolve issues.

The maintenance will include a version upgrade.

We will notify when maintenance is over.

For any questions or concerns, please call 877-89MTCLOUD.

Tuesday, September 18, 2018 at 4:00 p.m. CST

Today’s scheduled MetroCloud maintenance has been completed.

For any questions or to report any additional issues, please call 877-89MTCLOUD.

Friday, September 7, 2018 at 4:00 p.m. CST

MetroCloud will be undergoing scheduled maintenance on Tuesday, Sept. 18, 2018 from 8 a.m. to 12 p.m. CST. This maintenance includes a version upgrade and performance boost.

Additional Maintenance Details:

  • Upgrading software version which will provide new voice calling notification option
  • Improving cloud server resources to provide enhanced functionality
  • General maintenance

For any questions or concerns, please call 877-89MTCLOUD.

Tuesday, June 19, 2018 at 5:00 p.m. CST

Today’s scheduled maintenance has now been completed.

Monday, June 18, 2018 at 11:15 a.m. CST

On Tuesday, June 19, 2018 at 8 a.m. CST, there will be a scheduled maintenance to finalize our transition to the upgraded and secured Verizon connection.  Customers using Verizon may experience brief 3-5 minute outages as we test redundancies to Verizon network.

We will also be making subtle changes to customers utilizing Ipsec connections to the cloud (those that have Zyxel routers).  Customer may experience brief 3-5 minutes outages as we make changes but no downtime is expected.

As always, please call MetroCloud number if you are experiencing prolonged outages at 877-89MTCLOUD.

Thursday, May 31, 2018 at 3:00 p.m. CST

Today’s update to our Verizon private network has been successfully implemented. If you are still experiencing lingering connection issues, please bring it to our attention by calling 877-89MTCLOUD.

We appreciate your continued support as we strive to ensure that MetroCloud continues to perform at the highest of expectations.

Wednesday, May 30, 2018 at 8:30 a.m. CST

We will be implementing a maintenance update to our Verizon private network connection on Thursday, May 31, 2018.  Throughout the day, all Verizon customers will experience a few brief 3-5 minute outages.  Our staff will be actively monitoring all connections during this maintenance. Feel free to reach out to 877-89MTCLOUD in case of any prolonged outages.

Tuesday, May 8, 2018 at 1:25 p.m. CST

Today’s previously scheduled maintenance has been postponed. The next maintenance attempt has not yet been scheduled.

We apologize for any inconveniences.

Monday, May 7, 2018 at 9:00 a.m. CST

MetroCloud is improving security and reliability in regards to our Verizon private network connection. All Verizon customers will experience a brief 3-5 minute outages a few times throughout the day on Tuesday, May 8, 2018. Our staff will be actively monitoring all connections during this maintenance.

If your service disruption is prolonged, please report it by calling 877-89MTCLOUD.

Tuesday, May 1, 2018 at 3:15 p.m. CST

We have successfully updated the SCADA software.

Unfortunately, the Verizon changes got pushed back until Thursday, May 10. Some users may need to reinstall their thin client after upgrade. Please view video below for reinstall instructions if you are experiencing any issues.

Feel free to reach out to 877-89MTCLOUD if you have any concerns.

Monday, April 30, 2018 at 9:00 a.m. CST

MetroCloud is improving security and reliability in regards to our Verizon private network connection. All Verizon customers will experience a brief 3-5 minute outages a few times throughout the day. Our staff will be actively monitoring all connections during this maintenance. Feel free to reach out to 877-89MTCLOUD in case of any prolonged outages.

We are also updating our SCADA software to bring some new features including voice calls and weather/rain accumulation info provided by Accuweather.

All users will experience a brief disconnection from their applications.

You may need to reinstall/update your thin client applications after upgrade.

Feel free to reach out to 877-89MTCLOUD in case of remote access issues.

We will follow-up as soon as maintenance is complete.

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Metropolitan Industries, Inc.
37 Forestwood Drive
Romeoville, IL 60446

877-89MTCLOUD

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