MetroCloud Maintenance Updates

Notes concerning maintenance or service status for the MetroCloud platform, including the scheduling of occasional security and/or maintenance updates, are documented on this page. For MetroCloud support, please call (877) 896-8256 or send a message for contact by email.

Tuesday, April 23, 2024 | 5:40 PM CST

Today’s MetroCloud maintenance is complete. Please contact MetroCloud support with any questions.

Monday, April 22, 2024 | 9:20 AM CST

Routine MetroCloud maintenance has been scheduled for Tuesday, April 23, 2024. Please contact MetroCloud support with any questions.

Wednesday, March 13, 2024 | 4:00 PM CST

Today’s scheduled maintenance has completed.  If experiencing any issues or for assistance, please contact MetroCloud support.

Tuesday, March 12, 2024 | 11:25 AM CST

MetroCloud will be conducting a hot fix tomorrow, March 13, beginning at 4:00 am CST.  Please contact MetroCloud support with any questions.

Monday, Jan. 29, 2024 | 4:00 PM CST

Last week’s scheduled MetroCloud maintenance was complete on Friday, January 26.

Below you will find an added tutorial for using the updated alarm roster, along with full patch notes.

Tutorial - Using the Updated Alarm Roster

Patch Notes

Improved Callout List

Water System Cloud Monitoring Update - Improved Call Out List

Callout list has been improved to allow more customization to how contacts are notified. Users can now specify individual delays between notifications, send “bursts” or multiple notifications at the same time, and loop as many times as they’d like. Each step of this sequence is customizable.

Alarm Export

Water System Cloud Monitoring Update - Alarm Export

In the reports and analysis header, a new download icon lets users download a CSV copy of their alarm history. This feature allows users to generate logs to be able to be sent for further analysis, such as who has logged into their system, what setpoints were changes, as well as what alarms have occurred and when.

Improved Trending

Water System Cloud Monitoring Update - Improved Trending for More Precise View of System Data
Water System Cloud Monitoring Update - Improved Trending, Option for Tag Name Alongside Trend

The historical data viewer has also been improved. Now users can select text size as well as the option to show the tag name next to the trend.

Security & Performance

This update also features a variety of security and performance improvements.

Monday, Jan. 22, 2024 | 8:25 AM CST

We will be conducting scheduled maintenance for MetroCloud this Wednesday, January 24. This maintenance will bring performance improvements and changes to the alarm notification sequence. Update notes with additional details will be posted shortly after the completion of this scheduled maintenance.

Thursday, Jan. 11, 2024 | 2:55 PM CST

MetroCloud has successfully completed scheduled maintenance.

A new architecture featuring added redundancy and reliability has been deployed. If you’re still having issues, please contact the MetroCloud support team by email, support@metrocloud.us, or by calling 877-896-8256 (option 4).

Our next maintenance window will add additional features including updates to the call-out list, expected in the next 2 weeks. Thank you for your continued support.

Thursday, Jan. 4, 2024 | 2:50 PM CST

MetroCloud will be undergoing a scheduled multiple-day maintenance beginning  Friday, Jan. 5, expected to end Wednesday, Jan 10.

This maintenance is in preparation for a large update that will occur later this month.

Monday, September 18, 2023 at 3:55 p.m. CST

MetroCloud will be undergoing scheduled maintenance this Monday, September 18, beginning at approximately 8 a.m. CST.

For any questions or concerns, please call (877) 896-8256.

Tuesday, September 12, 2023 at 1:40 p.m. CST

MetroCloud will be undergoing scheduled maintenance this Monday, September 18, beginning at approximately 8 a.m. CST.

For any questions or concerns, please call (877) 896-8256.

Tuesday, April 18, 2023 at 11:05 a.m. CST

Today’s scheduled MetroCloud maintenance is complete.

For any questions or general assistance, please call (877) 896-8256.

Wednesday, April 12, 2023 at 10:00 a.m. CST

Routine MetroCloud platform maintenance is scheduled for Tuesday, April 18.

No downtime is expected for customers.

For any questions or general assistance, please call (877) 896-8256.

Previous Maintenance Updates

Archive: 2018-2022